Refund policy

🔄 PUREPAWPLANET Refund & Cancellation Policy

At PurePawPlanet, we strive to provide high-quality pet products and excellent customer support.
Please read our refund and cancellation terms carefully before placing an order.

❌ Order Cancellation Policy

Orders cannot be cancelled once placed.

Because we process orders immediately with our fulfillment partners, we are unable to cancel or modify an order after it has been submitted.

Please double-check your cart, shipping address, and product details before completing your purchase.

🛠️ Refunds for Defective or Damaged Products

We care deeply about product quality. If your item arrives damaged, defective, or incorrect, you may request a replacement or refund.

To process your claim, please email us:

📧 support@purepawplanet.us

Include the following:

Your order number
Clear photos or videos showing the issue
A brief description of the problem

Our review process:

Once your email is received, our support team will review the evidence and determine whether a refund or replacement is applicable.

Response Time:

✔ Our team responds to defect-related cases every Saturday and Sunday
(Weekday inquiries may experience delays.)

We handle all defect/resolution requests with priority.

🟦 Refund Eligibility

You may be eligible for a refund or replacement if:

The product arrives damaged or broken
The product is significantly different from what was described
You received the wrong item
The product does not work as intended

Refunds are not provided for:

Change of mind
Ordering the wrong size or color
Delayed shipping caused by carriers or customs
Normal wear and tear

🚚 Wrong Address or Missing Delivery

If an incorrect address is provided at checkout, PurePawPlanet is not responsible for lost packages.

🔁 Replacements

If approved, a replacement will be shipped at no extra cost.
In some cases, we may issue a partial or full refund depending on the situation.

📩 Need Help?

If you need support, please contact us anytime: