Shipping policy

🚚 PurePawPlanet Shipping Policy

At PurePawPlanet, we are committed to delivering your pet's favorite products quickly and safely across India. We work with trusted logistics partners to ensure a smooth shopping experience from checkout to delivery.

🇮🇳 Shipping Across India

We currently ship to most locations across India.

📦 Delivery Time

Estimated delivery time for most orders:

5–10 business days

Delivery times may vary depending on your location, courier availability, and order volume.

Metro Cities:

Delhi NCR
Mumbai
Bengaluru
Hyderabad
Chennai
Pune
Kolkata

Estimated Delivery:
3–7 business days

Other Cities & Towns:

Estimated Delivery:
5–10 business days

Remote Areas:

Estimated Delivery:
7–14 business days

✈️ Order Processing Time

All orders are processed before shipment.

Processing Time: 1–3 business days

Once your order has been shipped, tracking details will be sent to your registered email address and/or mobile number.

📍 Order Tracking

As soon as your order is dispatched, you will receive a tracking link that allows you to monitor your shipment in real time.

If you do not receive tracking information within 3 business days, please contact our support team.

💳 Cash on Delivery (COD)

Cash on Delivery may be available for eligible locations and products.

Please note:

Additional COD charges may apply.
COD availability depends on courier serviceability in your area.
We reserve the right to disable COD for certain pincodes with high return rates.