Shipping policy

๐Ÿšš PurePawPlanet Shipping Policy

At PurePawPlanet, we are committed to delivering your pet's favorite products quickly and safely across India. We work with trusted logistics partners to ensure a smooth shopping experience from checkout to delivery.

๐Ÿ‡ฎ๐Ÿ‡ณ Shipping Across India

We currently ship to most locations across India.

๐Ÿ“ฆ Delivery Time

Estimated delivery time for most orders:

5โ€“10 business days

Delivery times may vary depending on your location, courier availability, and order volume.

Metro Cities:

  • Delhi NCR

  • Mumbai

  • Bengaluru

  • Hyderabad

  • Chennai

  • Pune

  • Kolkata

Estimated Delivery:
3โ€“7 business days

Other Cities & Towns:

Estimated Delivery:
5โ€“10 business days

Remote Areas:

Estimated Delivery:
7โ€“14 business days

โœˆ๏ธ Order Processing Time

All orders are processed before shipment.

Processing Time: 1โ€“3 business days

Once your order has been shipped, tracking details will be sent to your registered email address and/or mobile number.

๐Ÿ“ Order Tracking

As soon as your order is dispatched, you will receive a tracking link that allows you to monitor your shipment in real time.

If you do not receive tracking information within 3 business days, please contact our support team.

๐Ÿ’ณ Cash on Delivery (COD)

Cash on Delivery may be available for eligible locations and products.

Please note:

  • Additional COD charges may apply.

  • COD availability depends on courier serviceability in your area.

  • We reserve the right to disable COD for certain pincodes with high return rates.

๐Ÿ“ฆ Multiple Items in One Order

If your order contains multiple products, they may be shipped separately depending on warehouse availability.

In such cases, you may receive multiple tracking numbers and deliveries at different times.

โ— Delays Beyond Our Control

While we strive to deliver every order on time, delays may occasionally occur due to:

  • Weather conditions

  • Public holidays

  • Courier disruptions

  • Natural disasters

  • High order volumes during sale periods

  • Remote location serviceability issues

We appreciate your patience and understanding in such situations.

๐Ÿ“ฉ Need Help?

For any questions regarding your order, shipping, or delivery status, please contact us:

๐Ÿ“ง support@purepawplanet.in

Our customer support team will be happy to assist you.